Shipping & Returns

SHIPPING:

It usually takes us 1-2 weeks from time of purchase to create your unique Kayame garment. All pieces are hand cut, sewn, and hand dyed with low impact/organic dyes.

Please allow 10 - 15 working days for the parcel to be delivered by standard shipping.

Shipping can be upgraded to EXPRESS method at an additional charge. Shipping time will be 5-8 days. Please specify in ‘Message to Seller’ box at checkout.
We are not responsible for any additional customs/duties/taxes implemented by your country's import laws.

We will use the address given to us at time of purchase so double check it is correct before ordering! Changing your address after purchase often causes confusion and mistakes within the system.

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IMPORTANT:

Please, don’t forget your item(s) may be held for additional customs/duty/VAT specific to your country. These fees are separate from your purchase with us and we have no connection to or control over them. They are different for each country. This may also add additional days to your shipping time and we have no way to speed up your countries customs procedures. We don’t attach any receipts or invoices to the package. If you know, that your country requires additional papers to attach to the parcel, please inform us before your order is shipped. Thanks so much for understanding.

NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES!!!

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LOST PACKAGE:

Kayame has no control over your package once it is in the hands of the post office. This is especially true for International shipping, once your item reaches your Country it is in the total control of your countries Postal Service. We can not issue refunds for undelivered or lost packages. You will need to contact your local post office or your countries Postal Service if they make a mistake with your delivery.


RETURNS & EXCHANGES:

We accept returns and exchanges:

Contact us within: 14 days of delivery
Ship items back within: 21 days of delivery


CONDITION OF RETURN:

We do accept approved exchanges! Please contact us within 14 days of receiving your order and we will do our best to accommodate your needs. Be sure that your garments are UNWASHED and UNWORN upon sending them back to our studio.

The customer must cover the shipping cost of the returned or exchanged items; unless the wrong item was sent to you by our mistake.

Original shipping charges as well as the shipping charges incurred by you to mail the garments back to us are non-refundable.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We refund the full amount of money including shipping costs in case of a quality-related defect or mistakes from our side.

If the return is not due to our mistake: you don't like the product, color, material, the size is wrong or you did not receive the delivery at the post office and it was shipped back, the cost of original shipping charges as well as return shipping charges will be deducted from your refund.

Refunds will be made through Paypal. Please allow up to 15 business days for your return to be processed once we receive the package and examine if it meets the criteria of our return policy. Your refund will be credited back in US Dollars at the current exchange rate.

We recommend to exchange garments rather than make a refund as shipping costs deducted from the price will be more than 20 USD plus bank fees.