Refund policy
RETURNS & EXCHANGES:
We accept returns and exchanges:
Contact us within: 14 days of delivery
Ship items back within: 21 days of delivery
CONDITION OF RETURN:
We do accept approved exchanges! Please contact us within 14 days of receiving your order and we will do our best to accommodate your needs. Be sure that your garments are UNWASHED and UNWORN upon sending them back to our studio.
The customer must cover the shipping cost of the returned or exchanged items; unless the wrong item was sent to you by our mistake.
Original shipping charges as well as the shipping charges incurred by you to mail the garments back to us are non-refundable.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We refund the full amount of money including shipping costs in case of a quality-related defect or mistakes from our side.
If the return is not due to our mistake: you don't like the product, color, material, the size is wrong or you did not receive the delivery at the post office and it was shipped back, the cost of original shipping charges as well as return shipping charges will be deducted from your refund.
Refunds will be made through Paypal. Please allow up to 15 business days for your return to be processed once we receive the package and examine if it meets the criteria of our return policy. Your refund will be credited back in US Dollars at the current exchange rate.
We recommend to exchange garments rather than make a refund as shipping costs deducted from the price will be more than 20 USD plus bank fees.
We accept returns and exchanges:
Contact us within: 14 days of delivery
Ship items back within: 21 days of delivery
CONDITION OF RETURN:
We do accept approved exchanges! Please contact us within 14 days of receiving your order and we will do our best to accommodate your needs. Be sure that your garments are UNWASHED and UNWORN upon sending them back to our studio.
The customer must cover the shipping cost of the returned or exchanged items; unless the wrong item was sent to you by our mistake.
Original shipping charges as well as the shipping charges incurred by you to mail the garments back to us are non-refundable.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We refund the full amount of money including shipping costs in case of a quality-related defect or mistakes from our side.
If the return is not due to our mistake: you don't like the product, color, material, the size is wrong or you did not receive the delivery at the post office and it was shipped back, the cost of original shipping charges as well as return shipping charges will be deducted from your refund.
Refunds will be made through Paypal. Please allow up to 15 business days for your return to be processed once we receive the package and examine if it meets the criteria of our return policy. Your refund will be credited back in US Dollars at the current exchange rate.
We recommend to exchange garments rather than make a refund as shipping costs deducted from the price will be more than 20 USD plus bank fees.