Shipping policy

At a glance: in-stock pieces ship within 3 business days; made-to-order pieces need an extra 7–10 days of crafting. Delivery worldwide with DHL / FedEx takes 5–7 business days, tracked door-to-door. In-stock orders typically arrive within 1–2 weeks, made-to-order within 2–3 weeks.

Processing time

Most popular pieces are in stock and ship within 3 business days. If your item isn’t in stock, we create it especially for you — every Kayame garment is hand cut, sewn by local artisans, and hand dyed with low-impact organic dyes in our Bali studio. Please allow an additional 7–10 business days before dispatch. We work in small batches to avoid fabric waste and overproduction — thank you for supporting slow fashion.

You’ll receive a shipping confirmation with a tracking number the moment your parcel leaves our studio.

Delivery time

We ship worldwide with DHL and FedEx. Delivery takes 5–7 business days to most destinations after dispatch. Shipping can be upgraded to Express at an additional charge — contact us or leave a note at checkout.

Customs, duties & taxes

International shipments may be subject to VAT, import duties, customs, or carrier fees charged on delivery. These charges are set by your country, are not included in your order total, and are the buyer’s responsibility.

United States: under current US tariff regulations for goods imported from abroad, DHL collects the import tariff before delivery — you’ll receive a text message or phone call from DHL with payment instructions. This is a government tariff, not an additional shipping fee; your shipping is already fully paid.

Order changes & cancellations

We aim to process orders quickly, so if you need to change or cancel an order, contact us as soon as possible at support@kayame.shop. Once an order has shipped, we can no longer modify or cancel it. Please double-check your shipping address at checkout — we ship to the address given at the time of purchase.

Delays & lost packages

Once your parcel is with the carrier, delivery times are outside our control and occasional carrier or customs delays can happen. If anything goes wrong with your order, we’re here to help — write to us and we’ll do everything we can.

Returns

For returns and exchanges, please see our Refund policy.

Questions?

Email us at support@kayame.shop — we’re happy to help. ❤️