Shipping policy
At a glance: in-stock pieces ship within 3 business days; made-to-order pieces need an extra 7–10 days of crafting. Shipping is free to the United States and Canada. Express delivery with DHL or FedEx takes 4–7 business days after dispatch, tracked door-to-door.
Processing time
Most popular pieces are in stock and ship within 3 business days. If your item isn’t in stock, we create it especially for you — every Kayame garment is hand cut, sewn by local artisans, and hand dyed with low-impact organic dyes in our Bali studio. Please allow an additional 7–10 business days before dispatch. We work in small batches to avoid fabric waste and overproduction — thank you for supporting slow fashion.
You’ll receive a shipping confirmation with a tracking number the moment your parcel leaves our studio.
Delivery time
United States — two free options:
- Free Standard, about 3 weeks — duties and taxes included, nothing to pay on delivery.
- Free Express with DHL, 4–7 business days — US customs duties of roughly $20–30 are collected by DHL on delivery.
Canada — free. DHL Express, 4–7 business days.
United Kingdom, EU, Israel and Australia — $25. DHL or FedEx Express, 4–7 business days.
Everywhere else — $25. DHL or FedEx Express, 4–7 business days.
All options are tracked door-to-door.
Customs, duties & taxes
Import duties, VAT and customs fees are set by your country and are the buyer’s responsibility — except on US Standard shipping, where they are already included in the price you paid.
If you choose US Express, DHL collects the import tariff before delivery — you’ll receive a text message or phone call from DHL with payment instructions. This is a government tariff, not an additional shipping fee; your shipping is already fully paid.
Order changes & cancellations
We aim to process orders quickly, so if you need to change or cancel an order, contact us as soon as possible at support@kayame.shop. Once an order has shipped, we can no longer modify or cancel it. Please double-check your shipping address at checkout — we ship to the address given at the time of purchase.
Delays & lost packages
Once your parcel is with the carrier, delivery times are outside our control and occasional carrier or customs delays can happen. If anything goes wrong with your order, we’re here to help — write to us and we’ll do everything we can.
Returns
For returns and exchanges, please see our Refund policy.
Questions?
Email us at support@kayame.shop — we’re happy to help. ❤️